Introduction

SPCA is one of the best loved and most respected charities in New Zealand, with a proud history of helping animals in need and advocating for animal welfare since 1872.  

About the role

• 1 year fixed term, part - time role until January 2026
• 2 x vacancies
• Shifts available from Tuesday to Sunday - 9.30am - 12.30pm, 3 hours per day. Please specify in your application what days you would be available to do.
• SPCA Centre Hokitika

Your enthusiasm and dedication will see you:

• Provide exceptional customer service to all visitors, volunteers, foster parents, colleagues and stakeholders
• Be our go-to people-person for the animals and community
• Respond timely and professionally to calls, queries, emails with accurate and helpful information
• Work to ensure that the reception is operating in an effective and responsive manner, ensuring best animal outcomes too
• Process animal adoptions including discussions with potential adopters to match the right animals with the right person
• Triage animal ambulance calls, schedule foster pick up and return appointments and induct our new foster parents
• Be able to jump in and help where required across the centre

What we need from you:

• Have excellent communication and customer service skills, be solutions focused with friendly and a positive can-do attitude
• Have previous customer service experience ideally within an animal-related organisation
• Understand animal welfare (animal handling experience or qualification would be advantageous)
• Demonstrate empathy and resilience
• Have excellent organisational skills and be able to prioritise and effectively manage workloads
• Have strong administration, computer skills and merchandising experience

For further information about this role, please refer to the position description (available via the SPCA Join Our Team page).

What we can offer you, our SPCA Purrks

Working with SPCA offers numerous benefits that we call "Purr-ks". Employees find deep personal fulfilment and purpose by contributing to the well-being of animals in need. Our teams are passionate and supportive, fostering a strong sense of community among like-minded individuals. With opportunities for professional growth and development in fields like animal care, advocacy, and education. Knowing that whatever role you participate in here at SPCA, your efforts directly improve the lives of animals and promote animal welfare across New Zealand. Here’s some of the Purrks you can obtain: 

• To be a part of the greater good – to have the privilege of making a difference to the welfare of animals across New Zealand
• Great “purrks” including a paid day off on your birthday.
• Free on-site parking 
• A busy, challenging and rewarding role with consistent support and an opportunity to continue to learn. 
• Opportunity to bring fresh thinking and new ideas to get involved in projects that can build on the solid foundation that has already been set in the organisation. 

How you can apply today!

Applications for this role may be reviewed as they are received so we encourage you to apply as soon as possible! 

All applicants must possess the legal right to work in New Zealand, either as a New Zealand or Australian Citizen or by holding a valid working visa.

Simply click Apply and complete our simple online application process*.  Please contact recruitment@spca.nz if you have any additional questions. 

*Only applications submitted through the official process will be considered