Make a difference for people, animals and your community

As a Customer Service Coordinator at SPCA, you'll be one of the first points of contact for members of the public, adopters, volunteers and fosterers. You'll combine exceptional customer service with volunteer and foster coordination, administration and hands-on support for animals in our care.

• SPCA Christchurch Centre
• Permanent Part-Time - 32hrs per week
• This role is on our rotating roster which runs Monday – Sunday, 7.00 am – 7.00 pm.

What You'll Do:

• Provide friendly, empathetic and professional customer service in person, over the phone and digitally
• Support animal adoptions by helping match people with the right animals for their circumstances
• Recruit, onboard, coordinate and support our valued volunteers and fosterers
• Build strong relationships with volunteers and foster families, helping them feel supported and appreciated
• Coordinate volunteer rosters and foster animal movements to meet the needs of the Centre
• Respond to customer, foster and volunteer enquiries and provide accurate, helpful information
• Complete administration, data entry, reporting and documentation accurately and efficiently
• Support foster families with the resources, information and supplies they need to care for animals
• Help maintain a welcoming, organised and professional customer service area
• Assist with animal care and handling as required
• Support Centre events, campaigns and other activities that help us achieve better outcomes for animals

To find out more about the role, click here to view the position description

What You'll Bring:

We're looking for someone who genuinely enjoys working with people and is motivated by making a difference.

You'll have:

• Proven experience in customer service, community-facing or service-focused roles
• Experience coordinating, supporting or working with volunteers and/or community groups
• Strong communication and relationship-building skills, with the ability to connect with a wide range of people
• Excellent organisation and administration skills, with strong attention to detail
• The ability to stay calm, empathetic and professional when dealing with emotional or challenging situations
• Confidence using email, Microsoft Office and other computer systems
• Strong problem-solving skills and the ability to juggle competing priorities in a busy environment
• Experience or qualifications in animal care, animal welfare or animal behaviour would be an advantage

Why SPCA?

This is more than just a customer service role, it's an opportunity to work for a cause where your values, wellbeing and contributions truly matter.

Here's what else you can look forward to:

• Weekly pay cycle and staff discounts and exclusive employee benefits
• Career development and internal opportunities across SPCA
• Access to 24/7 confidential wellness support
• Meaningful work that directly supports animal welfare in New Zealand

How To Apply?

If you're passionate about customer service, community and animal welfare, we'd love to hear from you.

Click Apply Now and you'll be redirected to our careers page, where you can complete a few screening questions and upload your CV and cover letter. The application process is simple, takes just a few minutes, and could be the start of your journey with SPCA, helping to create better outcomes for animals across New Zealand.

We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.