ABOUT US
SPCA is one of the most trusted and respected charities in New Zealand, with a proud history of helping animals in need and advocating for animal welfare since 1872.  With over 90 Op Shops across New Zealand, we give second-hand goods a new life and every purchase help rescue, rehabilitate, and rehome animals in need. 

We’re excited to be opening a brand-new SPCA Op Shop in Warkworth, bringing our mission to the local community. This new store will play an important role in supporting animal welfare while creating a welcoming space for locals to shop, donate, and connect. To get the ball rolling we are inviting expressions of interest from experienced retail leaders who would like to be considered for this upcoming opportunity. This is your chance to register your interest early and be part of something new in the community.

ABOUT THE OPPORTUNITY
As Op Shop Manager, you’ll play a key role in setting up and leading a welcoming, community-focused store. You’ll oversee day-to-day operations, support volunteers, and help drive sales that directly fund SPCA’s vital animal welfare work.

This position will be:

• Full-time – 40 hours per week
• Tuesday to Saturday, 8:45am to 5:15pm

Key Responsibilities

• Manage daily operations of the Op Shop, ensuring a clean, welcoming, and well-stocked store.
• Oversee stock collection, sorting, pricing, merchandising, and inventory to drive sales and maintain quality standards.
• Lead, train, and support a team of volunteers, fostering a positive and productive environment.
• Deliver excellent customer service and ensure volunteers do the same.
• Handle cash, banking, and reporting accurately in line with SPCA procedures.
• Confidently use a computer and systems, including email, spreadsheets (e.g. Excel), and internal tools.
• Ensure compliance with health & safety, legal, and SPCA policies.
• Develop in-store promotions and maintain attractive displays to maximise turnover.
• Build relationships with donors, suppliers, and the local community to support the shop and SPCA’s mission.

Skills & Experience

• Retail management experience (second-hand retail preferred but not essential).
• Team leadership or volunteer coordination experience.
• Strong customer service, communication, and interpersonal skills.
• Confident with cash handling, banking, and financial reporting.
• Well-organised, self-motivated, and able to manage multiple priorities.
• Computer-literate, with experience using Microsoft Office.

SPCA PURRRKS
If you're looking for a role where your values, wellbeing, and contributions truly matter, here’s what we offer:

• Enjoy a paid day off for your Birthday, it’s our way of celebrating you!
• A workplace culture where collaboration, development and kindness are key.
• Exclusive discounts and benefits, including pet insurance and retail offers.
• Access to 24/7 confidential wellness support.
• Feel good knowing your work is improving the lives of animals in need.

HOW TO APPLY
Click Apply Now to submit your expression of interest via our careers portal. We’ll be reviewing submissions and contacting suitable candidates as the role progresses. To find out more about the role, click here to view the position description.

We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.