ABOUT THE TEAM

We are a tight and diverse group of passionate humans who are staunchly dedicated to improving animal welfare and making a real difference in animals lives.

Our team directly supports the Inspectorate by managing incoming complaints, supporting field staff, and maintaining real-time communication across teams. We have a positive and inclusive work environment where safety, compliance, kindness and respect are expected.

Sound like your people?

ABOUT THE ROLE

We have an exciting opportunity for a Dispatch Coordinator to join our Animal Services team.

This role is -

• Part time (16 hours per week), fixed term until June 2027
• Friday 9:00 am – 5:30 pm and Saturday 8.30 am – 5.00 pm with flexibility to support a 7-day roster.
• Remote working with flexibility to work from a local SPCA Centre.

In this role you will play a vital part in ensuring SPCA’s frontline enforcement and animal welfare services are delivered with speed, accuracy, and compassion.

You will process and triage welfare calls that are received by our external contact centre and answer queries over the phone and via email in a helpful, timely and professional manner.

By enabling efficient response times and seamless operational flow, the Dispatch Coordinator helps ensure that animals in distress receive timely intervention and that communities experience a responsive, professional service. The role also contributes to public trust and organisational effectiveness by maintaining high standards of customer service, data accuracy, and safety oversight.

This role is essential to SPCA’s mission, acting as the operational heartbeat that connects people, systems, and services to protect animals and support the communities we serve. It is rewarding, fulfilling, and essential. It takes a special kind of person to work here but what you get back can really fill your cup.

ABOUT YOU

You thrive in a customer centric environment, you take pride in providing exceptional experiences while maintaining confidentiality and integrity. You’re an animal advocate, you are passionate about animal welfare and education. Our vision, purpose and values resonate with you and you have a love for working with both humans and animals.

You will also have -

• Experience working in high-volume, fast-paced service environments.
•  A demonstrated ability to manage sensitive information and high-emotion interactions
• Prior experience in dispatch, coordination, or administrative support roles
• Strong proficiency in Microsoft Office and CRM/data systems, with high accuracy in data entry and information management
• Be highly organised and detail-oriented, who has the ability to prioritise, multitask and shift to meet changing needs, and expected deadlines.
• Skilled in call handling, case tracking, and operational reporting tools, with excellent written and oral communication skills.
• Availability to cover additional shifts highly desirable.

OUR PURRKS

Our team is full of passionate, purpose-driven people who love animals and want to make the world a kinder and more compassionate place. Some other purrks include –

• To be a part of the greater good – to have the privilege of making a difference to the welfare of animals across New Zealand
• Consistent support and an opportunity to continue to learn
• Opportunity to bring fresh thinking and new ideas to get involved in projects that can build on the solid foundation that we have
• Work with like minded people
• On-site parking available (location dependent)

HOW TO APPLY

For more information click the apply now button and that will take you to our careers site. On our careers site you can click here for more about the impressive work we do and the impact we have and click here for the job description.

If you are ready to be part of something amazing, APPLY NOW – we can’t wait to see your application!

Applications for this role may be reviewed as they are received so we encourage you to apply as soon as possible!

We have a diverse, inclusive and values driven culture at SPCA. We value a diverse work environment because teams are stronger with different perspectives and experiences, so we welcome people from all walks of life to apply.

All applicants must possess the legal right to work in New Zealand, either as a New Zealand or Australian Citizen or by holding a valid working visa.

Simply click Apply and complete our simple online application process*.  Please contact recruitment@spca.nz if you have any additional questions.

*Only applications submitted through the official process will be considered.