ABOUT US
SPCA is one of New Zealand’s most trusted animal welfare organisations. Since 1872, we have rescued, rehabilitated, sheltered, and advocated for animals in need. Our Animal Services teams work across multiple Centres, ensuring animals receive the care they deserve while providing education, support, and engagement for the community.

ABOUT THE TEAM
Our Hospital team are at the heart of animal care at SPCA. From veterinary staff to volunteers, the team works together to deliver excellent care for every animal that comes through our doors. We value collaboration, professionalism, and a passion for animal welfare—our people make the SPCA experience positive for animals and their humans alike.

ABOUT THE ROLE
We have an exciting opportunity for a:

• Consult Assistant
• Permanent/Part-Time - 16hrs per week
• Based in our Mangere Centre

As a Consult Assistant, you will be the first point of contact for volunteers, visitors, and staff in the Hospital department and reception. You will ensure all interactions are professional, positive, and aligned with SPCA’s values.

You will assist with:

• Supporting the hospital team with reception duties, animal triage, vaccinations, worming, and processing animals from reception to consult
• Maintaining high standards of husbandry, hygiene, and animal handling in line with SPCA procedures and the 5 Freedoms of animal welfare
• Greeting visitors, volunteers, and staff positively, and ensuring the reception and consult areas are clean, welcoming, and fully stocked
• Processing paperwork and data entry accurately and efficiently to maintain smooth operations
• Supporting upset visitors and clients with empathy and discretion
• Collaborating with veterinary and hospital staff to ensure a steady flow of work and high-quality animal care
• Participating in Health & Safety initiatives and maintaining a safe environment for staff, volunteers, visitors, and animals

ABOUT YOU
You are an animal advocate with a passion for animal welfare, care, and education. You enjoy working with both people and animals in a fast-paced, hands-on environment.

You will also have:

• Previous customer service and/or veterinary reception experience
• Animal handling experience (preferred)
• A full, clean driver’s licence
• Excellent organisational and multitasking skills
• Strong communication and interpersonal skills, with the ability to build rapport with customers, staff, and volunteers
• The ability to manage confidential and sensitive information with integrity
• Resilience, empathy, and the ability to remain calm under pressure
• Flexibility and adaptability in a dynamic work environment

SPCA PURRRKS
At SPCA, working with purpose is just the beginning. Some of our purrrks include:

• A paid day off for your birthday (because you matter too!)
• A culture built on kindness, collaboration and growth
• Discounts and benefits including pet insurance and retail offers
• 24/7 wellbeing support when you need it

HOW TO APPLY

If you’re ready to be part of something meaningful, APPLY NOW – we can’t wait to see your application!