ABOUT US
SPCA is one of the most trusted and respected charities in New Zealand, with a proud history of helping animals in need and advocating for animal welfare since 1872.  With over 90 Op Shops across New Zealand, we give second-hand goods a new life and every purchase help rescue, rehabilitate, and rehome animals in need. When you join SPCA, you're part of a passionate, purpose-driven team that believes every animal deserves compassion, care, and a second chance. If that sounds like you, you’ll feel right at home with us.

ABOUT THE ROLE
We have an exciting opportunity at our Papakura SPCA Op Shop for an Op Shop Manager.

• Full time - Permanent
• Tuesday to Saturday, 8:45am to 5:15pm

Our Papakura Shop is in the heart of the CBD (178 Great South Road). The store has a great connection to the local community, with a loyal customer base, and a friendly volunteer team who bring great energy every day. This is a unique and high-impact role, and we are looking for someone with a proven track record in retail leadership, ideally within the second-hand or vintage space. Strong local knowledge and community connections will be highly valued.

Want to know more? Click Apply now and click here view the full Position Description.

ABOUT YOU
This is more than just a leadership role; it’s an opportunity to make a real difference. Every sale contributes to SPCA’s vital animal welfare work, and you’ll play a key role in creating a welcoming, well-run shop that supports both the community and our mission.

Key Responsibilities

• Manage daily operations of the Op Shop, ensuring a clean, welcoming, and well-stocked store.
• Oversee stock collection, sorting, pricing, merchandising, and inventory to drive sales and maintain quality standards.
• Lead, train, and support a team of volunteers, fostering a positive and productive environment.
• Deliver excellent customer service and ensure volunteers do the same.
• Handle cash, banking, and reporting accurately in line with SPCA procedures.
• Ensure compliance with health & safety, legal, and SPCA policies.
• Develop in-store promotions and maintain attractive displays to maximise turnover.
• Build relationships with donors, suppliers, and the local community to support the shop and SPCA’s mission.

Skills & Experience

• Retail management experience essential (second-hand or charity retail preferred but not essential).
• Team leadership or volunteer coordination experience.
• Strong customer service, communication, and interpersonal skills.
• Confident with cash handling, banking, and financial reporting.
• Well-organised, self-motivated, and able to manage multiple priorities.
• Computer-literate, with experience using Microsoft Office.
• Full, clean driver’s licence.

SPCA PURRRKS
If you're looking for a role where your values, wellbeing, and contributions truly matter, here’s what we offer:

• Enjoy a paid day off for your Birthday, it’s our way of celebrating you!
• A workplace culture where collaboration, development and kindness are key.
• Exclusive discounts and benefits, including pet insurance and retail offers.
• Access to 24/7 confidential wellness support.
• Feel good knowing your work is improving the lives of animals in need.

HOW TO APPLY
Click Apply Now to submit your CV and Cover Letter! Please note that emailed CVs will not be accepted. Applications are reviewed as they’re received so don’t wait apply today!

We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.