ABOUT THE ROLE
We have an exciting opportunity for a Business Improvement Analyst to join our team in Hobsonville, Auckland. We’re also open to remote working for the right candidate who is located near one of our SPCA centres.

As a Business Improvement Analyst, you will play a critical role in supporting the delivery of strategic and operational business improvement initiatives. You will work collaboratively across the organisation to scope, analyse, and document business requirements, develop business cases, collaborate on solution design, create user stories, and support project teams. This role is perfect for someone who can show their work, clearly articulating the processes, tools, systems, and stakeholders they have engaged with to deliver measurable outcomes. You will work across teams to identify inefficiencies, recommend improvements, and help ensure projects deliver real impact.

Key Responsibilities:

• Scope, gather, and document business requirements through interviews, workshops, and analysis.
• Develop and present comprehensive business cases to support project proposals and investment decisions.
• Lead and analyse the Request for Proposal (RFP) process, including preparing documentation, identifying potential vendors, evaluating vendor submissions, and collaborating with existing vendors.
• Map and analyse current business processes to identify inefficiencies and opportunities for improvement.
• Develop and maintain project documentation, including requirements specifications, process maps, and user stories.
• Facilitate workshops, meetings, and communications with internal and external stakeholders.
• Identify opportunities to improve business processes, systems, and organisational performance.

Want more details? Click here to view the Position Description.

ABOUT YOU
You are a strategic thinker with strong organisational and analytical skills, turning insight into action. You excel at translating business needs into actionable requirements and have a passion for improving business processes and organisational outcomes. You thrive in complex environments, communicate effectively, and build strong relationships with stakeholders.

You will also have:

• Bachelor’s degree in Business, Information Systems, or a related field.
• 3+ years’ experience in business analysis, business improvement, or a similar role.
• Proven experience in process mapping, requirements gathering, vendor engagement, and business case development.
• Familiarity with project management methodologies (Agile, Waterfall, Hybrid).
• Certification in Business Analysis (CBAP, CCBA, or equivalent) preferred.
• Technical business requirement writing experience is beneficial.

ABOUT US 
SPCA is a respected New Zealand charity that has supported animal welfare since 1872. Each year, it protects over 30,000 animals through rescue, rehabilitation, shelter, and advocacy. Our National Office supports all our services, people and animals across our organisation. 

ABOUT THE TEAM
We are a diverse, committed team working to advance animal welfare and drive meaningful change at the SPCA. Our group includes improvement leads, analysts, project managers, change and learning specialists who foster a positive, inclusive, and respectful workplace. We focus on delivering impactful, measurable solutions to support the SPCA's long-term success.  

OUR PURRKS
At SPCA, working with purpose is just the beginning. Here’s what we offer:

• The privilege of knowing your work directly improves the lives of animals in need
• Hybrid working arrangements
• Free onsite parking available (first in first served)
• Enjoy a paid day off for your Birthday!
• A workplace culture where collaboration, development and kindness are key.
• Exclusive discounts and benefits, including pet insurance and retail offers.
• Access to 24/7 confidential wellness support.

HOW TO APPLY
If you’re a problem-solver who loves turning insight into action, Apply Now with a CV and Cover Letter!

Applications are reviewed on a rolling basis and interviews may be held before the closing date, where candidates will be asked to share structured examples of their experience using the STAR approach.

We value diversity and welcome applicants from all backgrounds. All applicants must have the legal right to work in New Zealand.