About SPCA
At SPCA, we’re here for animals in need by providing shelter, care, and compassion to the most vulnerable. Every day our teams across Aotearoa work to give animals a better life and support our communities with education, advocacy, and practical help.
If you’re passionate about animal welfare, have strong customer service and coordination skills, and enjoy supporting people and animals alike, this could be the perfect opportunity for you.
About the role
We have an exciting opportunity at our SPCA Invercargill Centre for a:
- Customer Service Coordinator
- Permanent - Part-Time
- 20 hours per week - Days negotiable but must be available weekends.
As a Customer Service Coordinator, you’ll be the friendly face and voice of SPCA! Providing exceptional service to customers, volunteers, fosterers, and the public in person, over the phone, and online. You’ll ensure the smooth operation of the customer service area, support adoptions, and coordinate volunteer and foster networks to help ensure animals in our care receive the best possible outcomes.
Key responsibilities
- Provide excellent customer service to visitors, fosterers, volunteers, and the community
- Answer calls, emails, and messages promptly with accurate, helpful information
- Process animal adoptions and guide potential adopters through the process
- Support the recruitment, coordination, and retention of fosterers and volunteers
- Maintain accurate records and data entry using SPCA systems
- Assist with administrative tasks, scanning, and documentation
- Support daily operations of the Centre and uphold SPCA standards of care
- Ensure tidy and welcoming reception and customer areas
- Contribute to events, campaigns, and community engagement initiatives
- Promote health and safety and adhere to all SPCA policies and procedures
About you
You’ll be a compassionate and organised team player who thrives in a busy, people-focused environment. You’ll take pride in providing excellent service and will be comfortable balancing multiple priorities with empathy and professionalism.
You will have:
- Proven experience in a customer service role, ideally in an animal-related or community organisation
- Experience managing volunteers, including recruitment, training, and support
- Experience or demonstrated skills in animal care, behaviour, or welfare (preferred)
- Excellent verbal and written communication skills
- Strong computer literacy and administrative accuracy
- Great interpersonal skills with the ability to build rapport and foster collaboration
- Exceptional organisation and multitasking ability
- Professionalism, integrity, and empathy when working with the public
- Resilience and the ability to manage emotionally challenging situations
Why join SPCA?
- Work with a passionate, supportive, and mission-driven team
- Make a real difference in the lives of animals and your community
- Ongoing training and professional development opportunities
- Employee wellbeing initiatives and EAP support
- Enjoy a paid day off for your birthday
- Exclusive discounts and benefits, including pet insurance and retail offers.
How to apply
If you’re ready to make a difference and contribute to SPCA’s mission of advancing animal welfare across Aotearoa, click Apply Now and submit your cover letter and CV.
Want more details? Just click Apply now, and you’ll be taken to our SPCA careers portal where you can open the Position Description link to view the full PD.
SPCA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, volunteers, and community members. All candidates must have the legal right to work in New Zealand.
