ABOUT THE ROLE
We’re looking for a Retail Regional Manager based in Hamilton to lead and grow our Central Retail Region. With 13 stores currently trading and 7 more in the pipeline for this region, you’ll oversee a passionate team of Op Shop Managers, Assistants, and volunteers where each person is dedicated to our cause. This role requires frequent travel and may include overnight stays. Candidates must be comfortable with this level of mobility as it's essential to leading a geographically spread team.

You’ll be responsible for:

• Leading, mentoring, and developing a high-performing team of Op Shop Managers
• Driving store performance, customer service excellence, and community engagement
• Managing operational processes including budgeting, reporting, rostering, and marketing
• Championing initiatives that improve efficiency, boost sales, and promote our services
• Supporting the opening of new stores as we expand our regional footprint
• Travelling regularly between stores

Want more details? Just click Apply Now, you’ll be taken to our SPCA careers portal where you can open this Position Description link to view the full PD.

ABOUT YOU
As our next people leader, you’ll bring:

• Proven experience in multi-site retail leadership at a Regional Manager level, with a track record of managing store managers
• Strong background in team leadership, coaching, and people development
• Commercial acumen and a drive to exceed sales targets
• Exceptional communication and problem-solving skills
• A self-motivated, adaptable mindset with a passion for animal welfare
• Competence with technology and confidence in retail systems/reporting
• A valid full NZ driver’s licence and willingness to travel, including overnights as required

SPCA PURRRKS
At SPCA, working with purpose is just the beginning. Our team is passionate about animal welfare and proud to make a real difference across New Zealand. If you're looking for a role where your values, wellbeing, and contributions truly matter, here’s what we offer:

• Enjoy a paid day off for your Birthday, it’s our way of celebrating you!
• Tools of the trade provided including vehicle, laptop, and phone.
• A workplace culture where collaboration, development and kindness are key.
• Exclusive discounts and benefits, including pet insurance and retail offers.
• Access to 24/7 confidential wellness support.
• Feel good knowing your work is improving the lives of animals in need.

ABOUT US
SPCA is one of the most trusted and respected charities in New Zealand, with a proud history of helping animals in need and advocating for animal welfare since 1872. With over 90 Op Shops across New Zealand, we give second-hand goods a new life and every purchase helps rescue, rehabilitate, and rehome animals in need. Guided by our core values, We Are One, We Are Kind, We Serve, We Thrive, and We Are Brave, we’re looking for someone who can bring these to life in every aspect of their leadership:

• We Are One – We work as a team, fostering collaboration across the region to share resources, manage rosters, and drive sales together.
• We Are Kind – We create welcoming, well-presented shop environments where teams work positively and collaboratively. We actively promote SPCA to attract and retain great employees and volunteers and celebrate their generous contributions through monthly reward and recognition forums.
• We Serve – We are committed to excellent customer and donor service in every store while also promoting the wider animal welfare services SPCA provides in our communities.
• We Thrive – We invest in our people, supporting career development and creating pathways in retail through effective talent management and development opportunities.
• We Are Brave – We embrace innovation, trying new initiatives to increase fundraising and improve the way we operate.

HOW TO APPLY
lf you’re ready to bring your retail leadership, multi-site management, and customer experience expertise to make a real impact, apply now!

We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.