ABOUT US 🐾
The SPCA helps protect over 30,000 animals every year. By rescuing, rehabilitating, sheltering, and advocating for animals, we directly improve their lives. Our Animal Services teams run 28 Centres across NZ, from Kerikeri to Invercargill – they’re the heart of the work we do.

ABOUT THE TEAM 🐾
We’re a tight and diverse group of passionate humans, dedicated to improving animal welfare and making a real difference. Our Dispatch team directly supports the Inspectorate by:

• Managing incoming welfare complaints
• Supporting field staff in real time
• Keeping communication clear and fast across teams

We’ve built a positive, inclusive workplace where kindness, respect, safety and compliance are non-negotiable. Sound like your people?

ABOUT THE ROLE 🐾
We’re looking for a Dispatch Coordinator to join our Animal Services team.

• 12 months fixed term, Full time
• Monday–Friday, 8.30 am–5.00 pm (with flexibility to support a 7-day roster)
• Remote + 2 days at your local SPCA Centre

In this role, you’ll be the operational heartbeat of our frontline services, making sure animals in need get help quickly and compassionately.

You will:

• Triage and process animal welfare calls from our external contact centre
• Provide timely support and respond to public enquiries via phone and email.
• Keep data accurate and case info up to date in our systems
• Support inspectors and field staff so animals receive fast, effective help
• Maintain trust and high standards of customer service in every interaction

It’s a role that’s rewarding, fulfilling and essential. It takes a special kind of person to work here but what you get back can really fill your cup.

ABOUT YOU 🐾
You thrive in a high-volume, fast-paced service environment and pride yourself on being calm, professional, and compassionate. You’re an animal advocate, passionate about animal welfare, care, and education, and you love supporting both people and animals.

You’ll bring:

• Experience in high-volume, fast-paced service environments
• Confidence handling sensitive information and high-emotion situations
• Experience in dispatch, coordination, or administrative support roles
• Strong skills in Microsoft Office + CRM/data systems, with great accuracy
• Excellent organisation and multitasking skills
• Clear, confident written and verbal communication

OUR PURRKS 🐾
We’re a team of passionate, purpose-driven people who love animals and want to make the world a kinder place. Here’s what we offer:

• A culture built on kindness, collaboration and growth
• Discounts and benefits, including pet insurance and retail offers
• 24/7 confidential wellness support
• That feel-good factor of knowing your work changes lives
• On-site parking available (location dependent)

HOW TO APPLY 🐾
If you’re ready to be part of something amazing, click APPLY NOW you’ll be taken straight to the role where you can also click here to view the full job description. We can’t wait to meet you!

We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.