ABOUT US
The SPCA helps protect over 30,000 animals every year. By rescuing, rehabilitating, sheltering and advocating for animals, we are directly improving their lives. Our Animal Services teams run our 28 Centres, from Kerikeri to Invercargill and they are essential in us being able to do the work we do. 

ABOUT THE TEAM
Our Centres are a hive of activity where no two days are the same. From customer service and animal adoptions to volunteer support and community connection, our people work together to make a real difference. The Timaru team is compassionate, resilient and community-focused, and we are looking for someone who shares these values.
Sound like your next team?

ABOUT THE ROLE
We are seeking a Customer Service Coordinator to be the welcoming face and voice of our Timaru Centre. This is a permanent, full-time role (Tuesday – Saturday, 8:30am – 5:00pm).
This role is central to ensuring positive experiences for our community, volunteers, fosterers, and adopters, while supporting the smooth operation of the Centre. You will:

• Provide exceptional customer service in person, over the phone, and digitally.
• Manage reception and administration tasks to keep the Centre running efficiently.
• Support animal adoptions by matching the right animals with the right people.
• Coordinate and support our volunteer and foster networks, including recruitment, induction, training, rostering and retention.
• Schedule foster pick-ups, returns, and ambulance calls to support animal flow.
• Ensure accurate data entry and compliance with processes and policies.
• Promote SPCA’s values and mission by engaging positively with the public and local community.

ABOUT YOU
You are customer-focused, organised, and passionate about making a difference for both people and animals. You will bring:

• Proven customer service experience (animal-related experience preferred).
• Strong communication and relationship-building skills, with empathy and resilience.
• Good organisational and administrative skills, with attention to detail.
• Confidence using databases, Microsoft Office, and digital communication tools.
• Ability to manage multiple priorities in a busy and dynamic environment.
• Experience supporting or coordinating volunteers (preferred).
• An understanding of animal welfare and handling (advantageous).

SPCA PURRRKS 
If you're looking for a role where your values, wellbeing, and contributions truly matter, here’s what we offer:

• Enjoy a paid day off for your Birthday, it’s our way of celebrating you! 
• A workplace culture where collaboration, development and kindness are key. 
• Exclusive discounts and benefits, including pet insurance and retail offers. 
• Access to 24/7 confidential wellness support. 
• Feel good knowing your work is improving the lives of animals in need.

HOW TO APPLY
If you are ready to bring your customer service skills to a role with real purpose, APPLY NOW!
Want more details? Head to our SPCA ‘Join our team’ page and find the role to view the position description. 

We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.