ABOUT US
SPCA is one of the most trusted and respected charities in New Zealand, with a proud history of helping animals in need and advocating for animal welfare since 1872. With over 90 Op Shops across New Zealand, we give second-hand goods a new life and every purchase helps rescue, rehabilitate, and rehome animals in need.

To continue this work we’re looking for a Retail Regional Manager to lead and grow our Bay of Plenty to Hawke’s Bay retail region. With 17 Op Shops and more on the way, you’ll oversee a passionate team of Op Shop Managers, Assistants, and volunteers where each person is dedicated to our cause.

Please note: This role requires frequent travel across the region and may include overnight stays. Candidates must be comfortable with this level of mobility as it's essential to leading a geographically spread team.

Our Values in Action
We’re looking for someone who embodies and promotes our core values:

• We Are One – We work as a team, fostering collaboration across the region to share resources, manage rosters, and drive sales together.
• We Are Kind – We create welcoming, well-presented shop environments where teams work positively and collaboratively. We actively promote SPCA to attract and retain great employees and volunteers and celebrate their generous contributions through monthly reward and recognition forums.
• We Serve – We are committed to excellent customer and donor service in every store while also promoting the wider animal welfare services SPCA provides in our communities.
• We Thrive – We invest in our people, supporting career development and creating pathways in retail through effective talent management and development opportunities.
• We Are Brave – We embrace innovation, trying new initiatives to increase fundraising and improve the way we operate.

ABOUT THE ROLE
As our Retail Regional Manager, you’ll be responsible for:

• Leading, mentoring, and developing a high-performing team of Op Shop Managers
• Driving store performance, customer service excellence, and community engagement
• Managing operational processes including budgeting, reporting, rostering, and marketing
• Championing initiatives that improve efficiency, boost sales, and promote our services
• Supporting the opening of new stores as we expand our regional footprint
• Travelling regularly between stores (across Bay of Plenty to Hawke’s Bay), including some overnight stays

Want more details? Head to our SPCA ‘Join our team’ page and find the role to view the position description. 

ABOUT YOU
As our next people leader, you’ll bring:

• Proven experience in multi-site retail leadership, ideally at a Regional Manager level, with a track record of managing store managers
• Strong background in team leadership, coaching, and people development
• Commercial acumen and a drive to exceed sales targets
• Exceptional communication and problem-solving skills
• A self-motivated, adaptable mindset with a passion for animal welfare
• Competence with technology and confidence in retail systems/reporting
• A valid full NZ driver’s licence and willingness to travel extensively, including overnights as required

SPCA PURRRKS
At SPCA, working with purpose is just the beginning. Our team is passionate about animal welfare and proud to make a real difference across New Zealand. If you're looking for a role where your values, wellbeing, and contributions truly matter, here’s what we offer:

• Enjoy a paid day off for your Birthday, it’s our way of celebrating you!
• Tools of the trade provided including vehicle, laptop, and phone.
• A workplace culture where collaboration, development and kindness are key.
• Exclusive discounts and benefits, including pet insurance and retail offers.
• Access to 24/7 confidential wellness support.
• Feel good knowing your work is improving the lives of animals in need.

HOW TO APPLY
Click Apply now to head to our SPCA careers portal and submit your application today! Please note that emailed CVs will not be accepted. Applications are reviewed as they’re received so don’t hesitate, apply now!

We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.