About the role 
•    Permanent full-time role 
•    Monday to Friday, 40 hours a week
•    SPCA Auckland (Hobsonville) Centre

Your enthusiasm and dedication will see you: 
•    Provide excellent, timely and warm care to our supporters via phone, email, and mail.
•    Manage inbound supporter enquires and donations
•    Complete reactivation sales calls to encourage donors to restart regular gifts
•    Complete upgrade sales calls to encourage supporters to increase their regular donations
•    Manage donor records and process donations, with accuracy and care to details
•    Managing financial transactions and cash handling accurately and in-line with cash handling practices

What we need from you: 
•    Proven track record in calling customers targeted by the organization for campaigns.
•    Exceptional communication skills, both verbal and written, with a polished phone demeanour. 
•    Demonstrated expertise in accurate data entry. 
•    Sound computer skills, experience with CRM systems (e.g. Raiser’s Edge) would be beneficial. 
•    Strong Microsoft Office skills essential (particularly Excel and Outlook). 
•    Professional and approachable demeanour, exhibiting kindness, friendliness, and openness. 
•    Self-motivated with the ability to work independently, managing priorities under pressure.
•    Collaborative team player, capable of working seamlessly with all SPCA staff. 
•    Flexible regarding work hours, including availability for early evening shifts on some days (with the option for adjusted hours during the regular workday). 

For further information about this role, please refer to the position description (available via the SPCA Join Our Team page). 

What we can offer you
Working with SPCA offers numerous perks:
•    To be a part of the greater good – to have the privilege of making a difference to the welfare of animals across New Zealand 
•    Great “purrks” including a paid day off on your birthday. 
•    Free on-site parking  
•    A busy, challenging and rewarding role with consistent support and an opportunity to learn.  
•    Opportunity to bring fresh thinking and new ideas to get involved in projects that can build on the solid foundation that has already been set in the organisation.  

How to apply
Applications for this role may close early if we receive a high volume of interest, so we encourage you to click APPLY now! 
*Only applications submitted through the online application process will be considered  
 
 
 All applicants must possess the legal right to work in New Zealand, either as a New Zealand or Australian Citizen or by holding a valid working visa.