The SPCA Op Shop in Remuera is seeking a reliable, experienced individual to take ownership of the store’s day-to-day operations.

This is a key role that will require strong leadership and initiative as you manage both the retail and volunteer aspects of the store, with the opportunity to make a meaningful impact on the community and animal welfare.

This role is ideal for someone with significant retail experience, particularly in second-hand or charity shops, who can work independently and thrive in a dynamic, community-focused environment. You’ll be instrumental in shaping the store’s success from the ground up while fostering a welcoming atmosphere for both customers and volunteers.

Key Responsibilities

• Lead and support a team of volunteers during your shifts
• Provide outstanding customer service to our shoppers
• Sort, price, and merchandise donated goods to maximise sales
• Maintain a clean and organised store, ensuring a welcoming atmosphere
• Process daily cash handling, banking, and administrative tasks
• Assist in visual merchandising of fashion, homewares, and more
• Ensure that the shop meets health and safety standards

About You

• Retail experience is essential; second-hand or op shop experience is a strong advantage
• Excellent communication and customer service skills
• Friendly, positive, and solutions-focused attitude
• Experience working with or leading volunteers is an advantage
• Highly organised with the ability to prioritise tasks and manage workloads
• Strong administration and computer skills, including POS systems
• A passion for supporting animal welfare and the SPCA’s mission
• Motivated, reliable, and a great team player

What We Offer

• Be part of something new and meaningful, helping to shape a store from the ground up
• A supportive and passionate team environment
• A paid day off on your birthday
• A busy and rewarding role with opportunities for growth and learning
• The chance to make a real difference to animal welfare

How to Apply

Applications for this role will be reviewed as they are received, so we encourage you to click Apply now.

Contact recruitment@spca.nz if you have any questions.

All applicants must have the legal right to work in New Zealand (as a New Zealand or Australian citizen, or by holding a valid work or residence visa)