Location: SPCA Op Shop –St Heliers, Auckland
Role Type: Permanent, Full-time
Hours: Tuesday to Saturday, 8.45am – 5.15pm

This is an exciting opportunity for someone ready to build something from the ground up, establishing a high-performing, community-focused store that supports SPCA’s mission to care for animals in need.

This is a unique and high-impact role, and we are looking for someone with a proven track record in retail leadership, ideally within the second-hand or vintage space. Strong local knowledge and community connections will be highly valued.

Key Responsibilities:
•    Recruit, lead, and support a team of dedicated volunteers
•    Deliver excellent customer service and meet sales targets
•    Accept, process, price, and present donated goods to a high standard
•    Ensure a clean, attractive, and welcoming store environment
•    Use visual merchandising to maximise appeal and revenue
•    Drive community engagement and donation support, through local networks and social media
•    Oversee stock quality and pricing in line with national guidelines
•    Manage cash handling, banking, daily admin, and health and safety

About You:
•    Minimum of 2 years in a retail leadership role
•    Experience in second-hand or preloved fashion retail is an advantage
•    Excellent communication, problem-solving, and customer service skills
•    Comfortable with retail admin, POS systems, and Microsoft Office
•    Demonstrated ability to lead, train and inspire volunteers
•    Strong organisational skills with the ability to prioritise and multitask
•    Confident using social media to promote and grow community engagement
•    Motivated, practical, and passionate about SPCA’s mission

What We Offer:
•    A meaningful, mission-driven role with real impact
•    A supportive and passionate team culture
•    A paid day off on your birthday
•    The opportunity to lead a new store and make your mark
•    Continuous learning and development opportunities

How to Apply:
Applications for this role will be reviewed as they are received, so we encourage you to click Apply now.

All applicants must have the legal right to work in New Zealand (as a New Zealand or Australian citizen, or by holding a valid work or residence visa).