About the role We are currently seeking an experienced customer service and office administrator who enjoys working within a busy and complex setting, contributing to positive animal welfare outcomes. This is a busy role, where no two days will be the same, the successful candidate will need to be self-motivated, technologically savvy, energetic, passionate about providing good customer service and show a high level of initiative. This role will enable the right candidate to make a positive difference in the lives of animals in the Hamilton and Waikato region. 

Key Responsibilities and Purpose of the role: 

• To provide a friendly, welcoming and efficient first point of contact by phone, email and in person for all potential animal adopters. 
• To ensure that all public interactions meet the expectation of good customer service.
• To act as a key member of the SPCA Hamilton Centre, providing excellent customer service to customers of SPCA in person, over the phone and via email as well as providing senior office support and administration to the Centre.
• To support the Centre Manager as required by ensuring the efficient and effective operation of the reception area by performing a variety of duties to a high standard.
• To ensure the animal database is accurate and up to date at all times.

What we can offer you:

• An opportunity to make an actual difference for New Zealand’s animals
• A chance to work with highly passionate people
• Great “purrks”! Including a paid day off for your birthday

What we need from you:

• Proven experience in customer service, and effective administrative skills with strong attention to detail.
• Have excellent communication and customer service skills, with the ability to handle conflict situations and a friendly and positive attitude.
• Have previous experience working in a similar role. 
• Experience and knowledge in managing or working with volunteers.
• Demonstrate empathy and resilience.
• Able to prioritise and effectively manage workloads.
• Have excellent computer skills and familiar with the Microsoft Office suite of programs
• Have the ability to work in a fast paced environment and must have a love for working with both people and animals.

Does this sound like the ideal role for you? If you match the above criteria, please apply now!

Applications for this role may be reviewed as they are received so we encourage you to apply as soon as possible! All applicants must possess the legal right to work in New Zealand (NZ or Australian Citizen or hold a permanent residence class visa). Simply click Apply and complete our simple online application process*.  Please contact recruitment@spca.nz if you have any additional questions. 

*Only applications submitted through the official process will be considered