ABOUT US
SPCA is one of New Zealand’s most trusted and beloved charities, advocating for animal welfare and supporting animals in need since 1872. As the largest animal welfare charity in the country, we are committed to improving animal welfare, advocating for positive change, and making a real difference in the lives of over 30,000 animals and their owners each year. We are values-driven and purpose-led, with a deep passion for treating animals with respect, kindness, and compassion.

ABOUT THE ROLE
We are excited to offer a fantastic opportunity for a bright and energetic individual to join our SPCA Mangere team as a Customer Service Representative. This full-time, permanent position is key to creating a welcoming, customer-first environment at our reception areas and ensuring every visitor has a positive experience.
 

What you’ll do:

• Welcoming customers with a smile—in person, over the phone, and via email.
• Create an engaging, customer-first atmosphere at both the front and hospital receptions.
• Assist with adoption and admission processes, ensuring a smooth and efficient experience.
• Handle administrative tasks and data entry with accuracy and efficiency.
• Keep the reception area organised, welcoming, and stocked with retail and donated items.
• Support volunteers and foster a positive, team-focused culture.
• Manage customer inquiries and concerns with empathy, warmth, and a solutions-focused approach.

ABOUT YOU
You are a natural communicator with a passion for animal welfare and a genuine enthusiasm for delivering exceptional customer service. You thrive in a fast-paced environment and enjoy being the first point of contact, making every interaction count.
 

What you’ll bring:

• A personable and professional demeanor with the ability to make people feel at ease.
• Organisational skills to ensure smooth and efficient operations at reception.
• Empathy and resilience when handling emotional situations.
• Tech-savvy with experience using databases, POS systems, and Microsoft Office.
• A passion for animal welfare and a commitment to SPCA’s mission.
• Bonus points if you have animal handling experience or a qualification in animal care!

SPCA PURRRKS
SPCA is more than a workplace, it’s a community of passionate, like-minded people working together to make a difference. When you join us, you’ll enjoy

• Paid day off on your birthday and free on-site parking.
• A rewarding and dynamic role with ongoing support and professional development.
• Opportunities to contribute fresh ideas to enhance the customer experience.
• Be part of a team passionate about making a positive impact on animal welfare in New Zealand.

HOW TO APPLY
Ready to make a difference? Apply today! For any questions, feel free to reach out to recruitment@spca.nz.

Applicants must have the legal right to work in New Zealand.